黄飞

电通客户体验管理 首席执行官

Derek 领导电通客户体验管理业务的转型和快速发展，充分将顾客体验、数字电商、数据平台、数据分析、人工智能、营销技术、客户价值优化、身份解析和激活等解决方案的战略、咨询和实施能力整合在一起。通过与电通媒介和创意能力充分融合，将电通的客户转型、技术能力、解决方案和客户价值主张提升到全新水平

Derek 近期曾担任百胜中国营销共享服务负责人。他支持百胜中国集团旗下品牌的创意制作、媒介、集团会员管理和 CRM、消费者洞察等工作。在加入百胜中国前，他曾在电通中国和亚太地区的媒介和客户体验管理业务中担任了近十年的领导职务。 Derek 于 2021 年在电通客户体验业务担任首席解决方案创新官，负责将电通中国的客户体验管理集成解决方案整合并定位到电通中国的业务体系中。

Derek Huang

CEO, Merkle and dentsu CXM

Derek leads the transformation and rapid acceleration/scaling of dentsu’s CXM capability. He aims to position our Customer Transformation and Technology capabilities, offerings and client value propositions at entirely new levels.

Derek was recently Head of Marketing Shared Service at YUM China. He supported all YUMC brands across creative production, media, membership & CRM and consumer insight functions

Derek has once served almost a decade in leadership roles within dentsu across China and the Asia Pacific across the Media and CXM Practice domains. Derek’s last role before moving to YUM was Chief Solution & Innovation Officer in 2021 – managing the integration and positioning of dentsu China’s CXM integrated solutions across data analytics, mar-tech, performance and e-commerce, into dentsu China’s portfolio of business.